transforming a commodity service into a premium brand that thrives
Green Pest Solutions doesn't think of themselves as exterminators. They may provide pest management services, but their vision is to provide people with environments where they feel safe, healthy and at ease.
Following a business acquisition, the team at GPS saw an opportunity to think differently about pest management, offering a healthier solution for people and environments while elevating their service and brand.
Through our strategy work, we uncovered a key audience insight: women don't want to bring “killers” into their homes. Extermination was the industry norm, but rather than position GPS as one of the guys, we took a different approach. We shifted the conversation from extermination to hygiene, focusing on creating environments where people can thrive without worry. By repositioning GPS as a wellness company, we carved out a distinct niche they've owned ever since.
RESOURCEFUL-PROBLEM SOLVER: We are always looking for a smarter way to solve the problem. We combine decades of practical experience with an openness to new products, methods and ideas, finding solutions that are effective without defaulting to the most aggressive option.
TRUSTED ADVISOR: Rather than simply showing up to eliminate a pest, we help customers understand what’s happening and determine the right course of action. Our expertise comes through in a thoughtful, transparent and methodical approach, considering the whole environment before recommending a solution.
CARING NEIGHBOR: We approach customers like a good neighbor would: with genuine care for their home, family, pets and peace of mind. We’re friendly and approachable without being overly casual, taking the time to listen to concerns and make people feel comfortable, understood and looked after.
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